Privacy policy

FPD - Privacy Policy for Users App

Last Updated: 27/03/2025

This Privacy Policy describes how FPD ("we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application and related services (collectively, the "App").

1. Information We Collect

We collect the following types of information:

Account Information: Your name, email address, phone number, profile picture, and any other information you provide when you create an account.
Location Data: Your real-time location data when the App is in use to facilitate order placement and delivery. We may also collect location history.
Order Information: Details about the orders you place, including the restaurants you order from, the items you order, the delivery address, and payment information.
Payment Information: Your payment method details (e.g., credit/debit card information, UPI ID). Please note that we may use third-party payment processors, and their privacy policies will govern the processing of your payment information.
Device Information: Your device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Information: Information about how you use the App, including the features you use, the time and date of your activity, and your interactions with the App.
Communication Data: Information you provide when you contact us, including customer support inquiries and feedback.
Marketing and Promotional Information: Your preferences for receiving marketing communications and your interaction with our marketing campaigns.

2. How We Use Your Information

We use your information for the following purposes:

Providing and Improving the App: To operate, maintain, and improve the functionality and features of the App.
Facilitating Orders and Deliveries: To process your orders, facilitate deliveries, and communicate with you and delivery personnel regarding your orders.
Personalizing Your Experience: To personalize your experience within the App, such as recommending restaurants or offers.
Processing Payments: To process payments for your orders through our payment processors.
Customer Support: To provide customer support and respond to your inquiries.
Sending Notifications: To send you order updates, promotional offers, and other relevant notifications. You can manage your notification preferences within the App.
Marketing and Promotions: To send you marketing communications about our services and promotions, subject to your consent where required.
Analytics and Research: To analyze how users interact with the App and to conduct research to improve our services.
Preventing Fraud and Ensuring Security: To detect, prevent, and address fraudulent activities and ensure the security of our App and users.
Complying with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with the following parties:

Delivery Personnel: We share your order details and delivery address with the delivery personnel to facilitate the delivery of your order.
Restaurants/Vendors: We share your order details with the restaurant/vendor you have ordered from to process your order.
Payment Processors: We share your payment information with third-party payment processors to process your payments.
Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services (e.g., cloud storage, analytics providers, marketing platforms).
Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties with your explicit consent.

4. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request the correction of any inaccurate personal information.
Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Children's Privacy

Our App is not intended for use by children under the age of [Specify age limit]. We do not knowingly collect personal information from children under this age. If you believe we have collected personal information from a child without parental consent, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App or by other means. Your continued use of the App after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@foodpointdelivery.in
Address: flat no 405 surya towers Guntupalli ntr district
Phone: +919298906666

FPD - Privacy Policy for Delivery Personnel

Last Updated: 27/03/2025

This Privacy Policy describes how FPD ("we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application and related services as a delivery personnel ("you").

1. Information We Collect

We collect the following types of information:

Account Information: Your name, phone number, email address, profile picture, address, date of birth, and other information you provide during registration.
Vehicle Information: Details about your vehicle, such as registration number, model, and insurance information.
Identification Documents: Copies of your driving license, vehicle registration certificate, Aadhaar card, and other identification documents as required for verification.
Location Data: Your real-time location data when you are logged into the App and available to accept delivery requests.
Order Information: Information about the orders you accept, including the pickup and drop-off locations, order details, and delivery status.
Payment Information: Your bank account details and other payment information required for processing your earnings.
Device Information: Your device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Information: Information about your activity within the App, including the number of deliveries completed, your ratings, and your availability status.
Communication Data: Information you provide when you communicate with us or customers through the App.
Performance Data: Data related to your performance as a delivery personnel, such as delivery times, customer ratings, and cancellation rates.

2. How We Use Your Information

We use your information for the following purposes:

Facilitating Deliveries: To connect you with users who have placed orders and to facilitate the delivery process.
Managing Your Account: To manage your account, track your earnings, and provide you with relevant information.
Verifying Your Identity and Eligibility: To verify your identity and eligibility to perform deliveries.
Location Tracking: To track your location to assign delivery requests efficiently and to provide real-time updates to users.
Processing Payments: To process payments for your completed deliveries and deposit your earnings into your designated bank account.
Customer Support: To provide support and address any issues you may encounter.
Performance Monitoring: To monitor your performance and provide feedback to improve your service quality.
Sending Notifications: To send you delivery requests, payment notifications, and other important updates.
Improving the App and Services: To analyze data and improve the functionality and efficiency of the App and our services.
Preventing Fraud and Ensuring Security: To detect, prevent, and address fraudulent activities and ensure the security of our platform.
Complying with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with the following parties:

Users: We share your name, photo, vehicle information, and real-time location with users to facilitate the delivery process and provide them with updates.
Restaurants/Vendors: We may share information necessary for pickup and order confirmation.
Payment Processors: We share your payment information with third-party payment processors to process your earnings.
Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services (e.g., background verification services, cloud storage, analytics providers).
Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
Insurance Providers: We may share relevant information with our insurance providers.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request the correction of any inaccurate personal information.
Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy.

5. Data Retention

6. Security

7. Changes to this Privacy Policy

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@foodpointdelivery.in
Address: flat no 405 surya towers Guntupalli ntr district
Phone: +919298906666

FPD App - Privacy Policy for Vendors

Last Updated: [Date]

1. Information We Collect

We collect the following types of information:

Business Information: Your restaurant/vendor name, address, contact number, email address, business registration details, and menu information.
Account Information: Your name, contact person details, email address, and other information you provide during account creation.
Financial Information: Bank account details for processing payments, tax information, and other financial details.
Order Information: Details about the orders received through the App, including order status, customer information (name, contact number, delivery address), and order history.
Device Information: Your device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Information: Information about your activity within the App, including order processing, menu management, and performance metrics.
Communication Data: Information you provide when you communicate with us or customers through the App.
Location Data: Your restaurant/vendor's location information.

2. How We Use Your Information

We use your information for the following purposes:

Facilitating Order Processing: To enable you to receive and process orders placed by users through the App.
Managing Your Account: To manage your restaurant/vendor account, track your sales, and provide you with relevant information.
Processing Payments: To process payments for the orders you fulfill and deposit your earnings into your designated bank account.
Customer Communication: To facilitate communication with customers regarding their orders.
Providing Support: To provide support and address any issues you may encounter.
Performance Monitoring: To monitor your performance and provide insights to improve your services.
Sending Notifications: To send you order notifications, payment updates, and other important information.
Menu Management: To allow you to manage your menu, pricing, and availability.
Improving the App and Services: To analyze data and improve the functionality and efficiency of the App and our services.
Preventing Fraud and Ensuring Security: To detect, prevent, and address fraudulent activities and ensure the security of our platform.
Complying with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with the following parties:

Users: We share your restaurant/vendor name, menu, location, and other relevant details with users to enable them to place orders. We also share order details with you.
Delivery Personnel: We share order details and pickup information with delivery personnel to facilitate order fulfillment.
Payment Processors: We share your financial information with third-party payment processors to process payments.
Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services (e.g., cloud storage, analytics providers).
Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request the correction of any inaccurate personal information.
Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy.

5. Data Retention

6. Security

7. Changes to this Privacy Policy

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@foodpointdelivery.in
Address: flat no 405 surya towers Guntupalli ntr district
Phone: +919298906666